Mortgages, Remortgages and Home Loans

Salesforce.com Selected by Fortune 500 Companies for Enterprise-wide On Demand CRM Implementations

Salesforce.com Chosen for the Four Largest Multi-Thousand-User Enterprise-Wide Announced Deployments of On Demand CRM

NEW YORK--(BUSINESS WIRE)--July 21, 2004-- Salesforce.com (NYSE:CRM), the market and technology leader in customer relationship management (CRM) on demand, today announced that salesforce.com has been chosen for enterprise-wide on demand CRM deployments at Automatic Data Processing, Inc. (NYSE:ADP) and Corporate Express, Inc., a Buhrmann company (NYSE:BUH). Both companies have already begun implementation of salesforce.com for what is expected to be multi-thousand-user deployments. Together with SunTrust Banks and SunGard, both previously announced implementations of approximately 2,000 and 1,000 subscribers respectively, these four implementations represent the largest deployments of on demand CRM announced to date.
"After an initial trial of salesforce.com, we found that the teams using salesforce.com were able to increase their productivity," said Mark Newhall, vice president, customer care and quality systems, Corporate Express. "Salesforce.com immediately became a key part of our Integrated Sales Team initiative, one of our strategic projects this year. We look forward to continuing our rollout of salesforce.com to our sales and customer care teams across our 33 divisions for a total of 3,000 subscribers on salesforce.com."

In both cases, salesforce.com was first successfully evaluated in a corporate division or geography, and then expanded into an enterprise-wide, global rollout:

-- In the fall of 2003, Automatic Data Processing (ADP) began a pilot of salesforce.com in its Major Accounts division. Based on the success of the pilot, ADP subsequently expanded its deployment to other Employer Services businesses and its Claims Services division, with plans to expand globally within the next two years.

-- Corporate Express, one of the world's largest business-to-business suppliers of office and computer products and services, evaluated salesforce.com over the last year to support its strategic accounts team, which books approximately 75 percent of the company's revenue. With the success that Corporate Express experienced with its current 2,000 subscriber deployment, the company plans to roll out salesforce.com to an additional 1,000 subscribers as the backbone of its integrated sales and customer care initiative.

Both enterprise-wide implementations represent multi-phased rollouts, and revenue is recognized as the service is actually delivered.

"We are thrilled to be chosen by these leading Fortune 500 companies for their enterprise-wide deployments of customer relationship management on demand," said Marc Benioff, chairman and CEO, salesforce.com. "Salesforce.com has now been chosen for the four largest multi-thousand-user, enterprise-wide deployments of on demand CRM ever announced. We look forward to working with these new customers to expand their implementations of salesforce.com to share and manage all their customer information enterprise-wide."

About salesforce.com

Salesforce.com is the market and technology leader in customer relationship management (CRM) on demand. Through its award-winning salesforce.com family of products, the company provides a comprehensive suite of customer relationship management (CRM) services to help enterprises of all sizes, industries and geographies meet the complex challenge of managing customer information. Salesforce.com also offers sforce, the salesforce.com client/service platform, to allow customers and independent software vendors to customize and integrate salesforce.com, as well as build their own on demand enterprise applications. As of June 30, 2004, salesforce.com manages customer information for 10,700 customers and 161,000 paying subscribers including Automatic Data Processing (ADP), Advanced Micro Devices (AMD), SunGard, Corporate Express, Dow Jones, America Online (AOL), Avis/Budget Rent A Car (Cendant Rental Car Group), Polycom and SunTrust Banks. Salesforce.com is headquartered in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit www.salesforce.com or call 1-800-NO-SOFTWARE.

Salesforce.com is a registered trademark of salesforce.com, inc., San Francisco, California. Other names used may be trademarks of their respective owners.

"Safe harbor" statement under the Private Securities Litigation Reform Act of 1995: This press release may contain forward-looking statements that involve risks, uncertainties and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include -- but are not limited to -- risks associated with our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain and motivate our employees and manage our growth, new releases of our service and successful customer deployment and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our registration statement (on Form S-1) and in other filings with the Securities and Exchange Commission. These documents are available on the SEC Filings section of the Investor Information section of our website.

Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Contacts


Salesforce.com
Jane Hynes, 415-901-5079
jhynes@salesforce.com

[ Comment, Edit or Article Submission ]